Green Hydrogen Service Solutions

 

Service employee is checking alkaline water electrolysis unit scalum by thyssenkrupp nucera

Our 360° Service Promise

To ensure optimal performance from your scalum® electrolyzers, thyssenkrupp nucera provides a comprehensive service portfolio backed by our global network and expertise. Our offerings encompass continuous predictive, preventive, and corrective maintenance, along with operational support - both remote and on-site - as well as refurbishment services. This holistic approach ensures that your plants operate at peak efficiency while minimizing the risk of unforeseen costs due to equipment downtime or lost production.

  • First point of contact for customers worldwide

  • From spare parts to long-term service agreements

  • Cell refurbishment promotes circularity and sustainability

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We Offer the Following Service Agreements

nucera supply

A spare parts supply agreement

The thyssenkrupp nucera spare parts supply agreement is designed to provide quick, reliable customer service by establishing set parameters such as subject matter, payment and delivery modalities, as well as warranties and liabilities.

Key benefits include:

  • Spare parts management in a clearly arranged manner with the support of an interactive product navigator
  • Organized demand management of spare parts
  • Frame contract with fixed conditions for quick response time
nucera care

A long-term service agreement

Our long-term service agreement is configured for optimizing operation, maintenance, safety standards, and asset value over scalum®’s entire lifetime.

Services included in this agreement are:

  • Customer support
  • Competence development
  • Operation support via digital services
  • Remote & on-site advisory service
nucera refurb

A refurbishment service agreement

Cell refurbishment through the recycling of specific components not only promotes circularity and sustainability, but it also enables customers to maintain the anticipated hydrogen production over an electrolyzer’s lifetime and attain initial start-up performance following a refurbishment.

Further key features & benefits include:

  • Plant operation can be continued during the entire refurbishment campaign, with all other electrolyzers running
  • Refurbishment Service Agreement is a full service contract that consists of deinstallation and installation of cells, re-coating of the electrode coatings, and replacement of separator and accessories
nucera field

An on-demand service agreement

Providing efficient and high-quality support to customers across the globe is not only our aim but, most importantly, our passion. Local personnel from thyssenkrupp nucera® are your first point of contact for on-demand predictive, preventive, and corrective maintenance.

Specific for the on-demand service agreement are:

  • Professional support by local personnel
  • Competitive hourly/daily rates Backup support from competence center

We Empower Your Plant –  Better Call Service

Our service experts are ready to support you across your plant's full lifecycle. 

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